I. GENERAL USE POLICY

All services provided by Webz Fusion may be used for lawful purposes only. The transmission, storage, or presentation of any information, data, or material in violation of any Singapore laws or international treaties is strictly prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statutes. The subscriber agrees to indemnify and hold harmless Webz Fusion from any claims resulting from the use of our service which damages the subscriber or any other party.

Webz Fusion strictly prohibits sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE SUSPENDED IMMEDIATELY. FAILURE TO REMOVE THE OFFENDING CONTENT WILL RESULT IN YOUR ACCOUNT BEING TERMINATED – NO REFUNDS WILL APPLY. ADDITIONALLY, WEBZ FUSION WILL NOTIFY THE RELEVANT AUTHORITIES OF YOUR ACTIONS.

II. DOMAINS

1. Domain Registration and Availability

All domains are provisioned through our registrar partners. We cannot guarantee the availability of a particular domain. However, any charges incurred in the registration of a domain that is subsequently found to be unavailable will be refunded in full.

NO REFUND FOR SUCCESSFULLY REGISTERED DOMAIN NAMES.

2. Domain Expiry

All domains are renewed on an annual basis. We will send out reminder emails in advance of their expiry. We will send the emails to the email address on the account; it is your responsibility to make sure the contact details are up to date. We take no responsibility if your domain renewal fails due to incorrect contact details. If you do not wish to renew a domain, please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@webzfusion.com or by raising a support ticket. Alternatively, you can set your domain to auto-renew through your client area. All domains will be billed in advance of expiry and renewed once payment is received. If you have set up an automatic payment, this will be done automatically.

If you do not renew your domain before its expiry date, all services we provide related to the domain will be suspended. You will have up to 30 days (protected period) to renew the domain name at the original renewal fee with imposed expiry fee. After 30 days, your domain will enter a 60-day grace period during which you can still renew the domain name but with an additional redemption fee. This must be requested by email before the 90th day after your domain has expired. After 90 days, your domain will be cancelled, deleted from the register, and made available for resale through a third-party registrar. We do not guarantee the renewal of a domain name.

III. BANDWIDTH/DISK SPACE USAGE

Webz Fusion operates an ‘unlimited’ service, meaning we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use. Any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, be advised to upgrade to a bespoke solution and billed accordingly.

If you are operating a large account, we may require that your account be moved to a server where it can be more easily accommodated without affecting other customers, or that your account be split over several shared servers. We would not charge for doing so and would always provide the information and tools necessary for you to operate your service. Refusal to co-operate with an account move request will result in account suspension and/or termination, as we must ensure platform stability and service delivery at all times.

IV. SERVER USE AND ABUSE

1. Bots

We do not allow bots to be operated on our shared hosting servers.

2. Server Abuse

Any attempt to undermine or cause harm to a server or customer of Webz Fusion is strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Service outlined herein, your account will be cancelled without a chance of refund.

3. Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion.

V. PAYMENT TERMS

By the Account Activation Date of each month, we shall deliver, via email or post, an invoice in accordance with the applicable Service Fees for services to be rendered in the forthcoming month. When an invoice is delivered to the client, payment shall be remitted to us no later than the specified payment due date. We shall be entitled to immediately terminate this agreement for the client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. We do not record or store customer credit/debit card data, but you are able to set up recurring billing through our payment partners to allow us to take payment for invoices as they become due. It is your responsibility to ensure that you have sufficient funds to cover any transactions. Failure to make payment will result in up to three overdue notices being submitted to you before your account is suspended and/or terminated. Accounts suspended for non-payment are liable for termination without notice.

VI. CANCELLATION AND REFUNDS

If you no longer wish to continue with your hosting, please submit a cancellation at least 7 days before your services are due to be renewed. Your account will only be deemed terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled. We will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to) deletion of data, e.g., hosting accounts and mailboxes.

We DO NOT refund partial monthly fees to accounts. We do not refund fees incurred in the purchase of domain names where the grace period has expired.

VII. LIMITATION OF LIABILITY

Webz Fusion shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going offline or being unavailable for any reason whatsoever. Furthermore, we shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of our servers. All damages shall be limited to the immediate termination of service.

VIII. DATA BACKUPS

We take backups of all data related to your hosting account. However, it is your responsibility to ensure that your own data is backed up regularly to your own computer or another service via appropriate methods. We will not be held responsible or liable for any data that cannot be retrieved in the event of deletion, failed software installations, account termination, hardware failures, and other events which may cause data loss.

IX. MIGRATION ASSISTANCE

If you are moving to us from another cPanel provider, we can assist with the migration by restoring any cPanel backups you upload to us via FTP. It is your responsibility to supply these backups. We will not log in to your old provider’s platform and perform the backups on your behalf. Any migrations from non-cPanel providers will not be performed by us and must be done by you. We provide a full guide on how to accomplish this and can assist if you have issues.

X. CUSTOMER SUPPORT

All support requests must be raised through the ticket system via our website. We can also provide support via telephone and email if required, but all requests must first be initiated through a support ticket. This helps us deal with your query more effectively and provides a clear history of all correspondence.

Please note that we provide support to our direct customers only. We will not provide support via any means to your resold clients or any third party not holding a direct account with us under any circumstances. It is your responsibility to cater to the support needs of your customers. In the event there is a hosting-related issue that you are unable to resolve, you are required to communicate this to us in detail via a support ticket. We will investigate and respond to you accordingly so you can inform your customer.

XI. VIOLATIONS

Violations of these policies should be referred to support@webzfusion.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

XII. DISCLAIMER

Webz Fusion cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits which a client would have gained if their site was functioning. While we own and operate our own enterprise-grade equipment, certain services and software provided by us are resold. Thus, certain equipment, routing, software, and programming used by us are not directly owned or written by Webz Fusion (examples include cPanel management and WHMCS billing software). Moreover, we hold no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice, for any reason, without restitution, at our discretion.

XIII. ACCOUNT ACTIVATION

By activating your account with us, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines, and disclaimer.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by email or phone prior to taking any action to provide you with an opportunity to correct the problem.

XIV. SERVER UPTIME GUARANTEE

Webz Fusion offers a 99.99% service uptime guarantee, which is based on a 12-month rolling average across our entire platform. In the unlikely event that we fail to meet our obligations, we will provide full and thorough explanations for any downtime.

Please note that from time to time, it will be necessary for us to perform essential maintenance or upgrades to our infrastructure. In the event of such planned maintenance, we will provide advance notice so you can make necessary arrangements to contact your customers or suspend any service monitoring you may have in place for the period of the planned outage. Where possible, such upgrades will be carried out overnight to minimise impact on customers. Downtime incurred as a result of planned and notified maintenance will not be included in our downtime statistics.

XV. ACCEPTABLE USE POLICY (‘AUP’)

Our AUP terms can be found at the following URL, and you are required to comply with them: Webz Fusion AUP

XVI. COMPLAINTS

We strive to provide excellent service but recognize that mistakes can happen. If you wish to make a complaint about a service you have received, please submit an email to us at support@webzfusion.com, including as much detail as possible about the issue. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

XVII. NOTIFICATION OF CHANGES

Webz Fusion reserves the right to change these terms and conditions from time to time as it sees fit. Your continued use of our site and services will signify your acceptance of any adjustments to these terms. If there are any changes to our privacy policy, we will announce these changes via relevant channels. Any changes to our privacy policy will be posted on our website 30 days before these changes take place. You are advised to re-read this statement regularly.

These terms and conditions form part of the agreement between the Client and Webz Fusion. Your accessing of this website and/or subscribing for any of our services indicates your understanding, agreement to, and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.