It goes without saying that a website especially one that is in the business of selling needs a steadfast customer support feature. At Webz Fusion, we can equip your site with features such as:
Support Ticket System
Handle support request neatly with our support ticket system. Our ticketing system includes auto response system on support request.
Instant Customer Feedback
Lets you get information from your customers through user surveys, staff ratings and knowledge base ratings.
Allows your viewers to solve common issues by just following a series of questions.
Built-in Document Manager
For uploading and distributing documents to your customers and staff.
Lets your staff be on the same page with a group calendar. It can hold contacts and tasks.
Enables you to use your customer service support pages to update your customers with news about product releases, upcoming events, deadlines and more.
Live Chat Request
A platform for your customers to chat with a staff live, either via a microphone or webcam. Your staff can also request conversations with web visitors.